About Us – Striving to be the best in the industry
About Citywide Cleaning Company
Citywide Cleaning Services is an independent cleaning company that commenced trading in September 2006. The company was formed to provide high quality, cost effective cleaning and associated services to the professional and quality end of the market. To this day 95% of our client base is mainly in the office cleaning market where we have developed a reputation as a cleaning service provider of excellence through focused service delivery, unmatched quality assurance and extensive communication channels.
Our growth to date has been steady through our own sales efforts and recommendation and not based on acquisition. Subsequently, we have grown substantially operating in all London postcodes and the neighbouring counties. The main difference between Citywide and other cleaning companies is that our management team will go that one step further to ensure our clients’ service requirements are met consistently.
We believe in honesty between our two parties, old-fashioned reliability and trust yet we are a forward thinking organisation that is committed to developing and rewarding our staff adequately.
What We Do
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.
RECRUITMENT & STAFFING
Our services are carried out by well-trained, fully vetted and motivated cleaning operatives. In accordance with the Prevention of Illegal. Working-Asylum & Immigrant Act 1996, we follow strict vetting procedures prior to the employment of any staff. Prospective employees must provide two forms of identification, proof of right to work in the UK, proof of National Insurance and their address, which must be less than three months old and proof of banking. Staff passing this vetting procedure, will then be issued with a Company Identification Badge and a uniform, both of which must be worn at all times on clients’ premises.
Innovation within the cleaning industry is quite diverse, as it includes the latest materials, systems and processes. We only use the latest specialised cleaning methods and technically superior machinery to ensure a brilliant finish. Citywide Cleaning Services go one step further and we believe it is our responsibility to ensure that the specification is correct. We also ensure cleaning is carried out at the best time and the shift patterns are right to meet that specification. The correct mix of day time and out of hours cover to best suit your needs for potential savings can be achieved by multi skilling
Our planning process starts with the initial site assessment and continues right through to contract implementation. Once the contract has commenced, we remain completely focused on the day-to-day operational details, delivering according to the cleaning specification. Planning continues to come into consideration during client review meetings, which are often used to discuss the quality of cleaning, or to further enhancements to the specification. These meetings often generate innovative solutions, which are quickly implemented, and this has proved to be a valuable and effective use of management time.
MANAGEMENT AND COMMUNICATION
We also realized that nothing could be achieved without high quality management, good communication support from all our staff. We believe it’s the dedication shown by our Contract Managers and Area Supervisors that underpins very successful client relationships. To assist with response times, all field-based management employ mobile messaging system, ensuring they can be easily reached both by the client, our head office coordinators and mobile supervisors. This enables any staffing or operational issues to be professionally handled and quickly resolved.
The application of Key Performance Indicators within our contract management process further reassures the client. This involves collecting data from our quality audits and reviewing it against a range of agreed performance criteria, which together with the client are established at the beginning of each contract. These are then regularly analysed and evaluated, providing fundamental feedback on operational delivery. We believe it’s this attention to detail which illustrates we’re as focused on ensuring clients are satisfied with us at all times.
COMPLIANCE WITH HEALTH & SAFETY
In our industry it is all too easy for companies to disregard key health and safety related issues. However, with Citywide Cleaning Company, our knowledge and understanding of these important matters is very comprehensive.
Our Service Delivery Plan explains how we implement a full range of issues including:
• Health and Safety Policy • Risk and COSHH assessments • Method Statements • TUPE legislation • Security vetting
15 YEARS OF DEDICATION
Accreditation & Awards
We have become the Cleaning Company of choice for Companies in and around London