Tag: office cleaning

5 Steps to Take When Booking a Cleaning Service

Things You Should do before Booking a Cleaning Service in order to get a good deal or service!

 

As you are already aware, there are thousands of cleaning companies in London. The difficulty sometimes is hiring the right cleaning company. Please feel free to download the document below. Citywide Cleaning London has put together tips and steps that you should take when hiring or looking to book a cleaner, especially in London. However, should you feel you need to speak to someone or require assistance in finding a good cleaning company in London, why not visit Office Cleaning Company London to see how they can help?

 

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Choosing the Right Office Cleaning Company in London

This may sound the easiest of tasks or decisions to make. However, after several years in theCommercial Cleaning Industry, I am still amazed at the number of Customers coming to us because they have been let down by their previous cleaning service providers. One common reason cited by the majority of the Clients was that they did not pay enough attention to the selection process when they were hiring previousCleaning Company. Most Clients think, with the plethora of Cleaning Companies vying for their attention on the internet, it would be enough just to pick the one with the most appealing website. To help avoid time and money that could be wasted by not hiring the right cleaning company the first time around, I have decided to write this simple guide on what to look for when choosing a Cleaning Company. Here are the key things to look for in a cleaning company.

 

Is the Cleaning Company Insured?

The first thing you should ask for when you are choosing a Cleaning Company is their insurance policy. You want to be sure that you are protected from theft or accidental damage. If a Company is reluctant to discuss this with you then you need to look for another provider.

 

References from Existing Clients

My advice is that you ask for references from their previous Customers, at least 2. This is the best way to find out about the quality of job done by the Company in the past. If a company who claimed to have been going on for years can not provide suitable references then you ought to consider hiring a company who meet this criterion.

 

Cost (Value for Money)

While I will recommend you hire a company based on your budget or how much you are willing to spend, some Cleaning Companies will offer to do your cleaning at prices even you will consider “too good to be true”. Be wary of Contractors using misleading advertising and sales tactics to get your business. Some Companies are able to charge ridiculously low because the majority of them are not insured and even pay their staff below the national minimum wage. From the onset, you can sense you are in for a bumpy ride. What Companies like these tend to do is send you unreliable Cleaners who have will little or no regard for your belongings or they are awfully underpaid, untrained, not properly vetted and low on the motivation side. Please be aware that good services take time and money so I will advise you to be prepared to pay a little bit more for quality.

 

Staff Recruitment

Since you will in most cases, be handing over your keys and leaving your belongings around while the Cleaners are cleaning your premises, you need to find out how they are recruited by the Cleaning Company. They should be willing to disclose how they recruit and the checks they have put in place to make sure they do not hire Cleaners with criminal records. Remember it is your responsibility to ensure the Cleaners are right for you. Make sure they do not send you people who are not legally allowed live, never mind work in the country. They must have a proper interview procedure in place and get identities of would-be Cleaners checked.

 

Customer Service

What level of customer service and support the Company has to offer? Are they only available during peak business hours? Can you contact them during an emergency? What is the response time if you have any queries? It is important to find a company that has various ways to contact them and respond to your queries as quickly as possible. Are they prepared to send Cleaners back to your house/office free of charge if they have not done a good job? A good Cleaning Services provider should have good customer service in place.

 

Tasks Guide

The Company should be willing to supply you a task list that you can agree to. This is to make sure all of the details of the deal are in writing – from the services provided to cost of service, tasks to be performed on a regular basis/intervals to the frequency of visits. This shows the company is organised and thorough in its approach.

This is by no means an exhaustive list of things to consider but one that will no doubt help when selecting a cleaning company. Whether you are hiring for your home or your office, the selection criteria will more or less be the same.

Author: Charles Alabi is the Managing Director ofCitywide Cleaning Services London, United Kingdom. Citywide Cleaning Services provides first class Office and Domestic Cleaning. You may read moreabout our organisationand the services offered by us.

 

Are Looking to switch to a New Cleaning Company?

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Are Looking to switch to a New Cleaning Company?

Are you currently making use of a cleaning service provider for your daily office cleaning needs? Have you lately assessed the quality of the services being offered by your cleaning service provider? Not many companies pay attention to these details once they have signed up with a cleaning company. It is important to time and again assess the services of your office cleaning London service providers to make sure that you are getting the best value for your money and if need be, you should switch to a new cleaning company. The very thought of changing to a new cleaning company sends very unpleasant vibes into people’s mind and to avoid this person very often try to overlook the issues or ignore the problems that they face with their cleaning company just because they don’t like to rock the boat. But it could be highly possible that your service provider could be doing better if only you have a little time to pay attention to details.

 

office-cleaning-company-londonHere are few important factors that you should take into consideration to decide whether you should find a new London Cleaning Company. Firstly, the reliability of yourcommercial cleaning company should be taken into consideration. You should check whether your cleaning company is making regular visits as per the contract. Secondly, you should check whether your cleaning company is sending the adequate number of cleaning staff as per the contract. If there are discrepancies between what has been agreed upon and what is actually happening on a day-to-day basis, you need to take it up with your cleaning company. If you do not see any improvement in the situation, you need to consider switching to a new cleaning company.

 

You should also try to find out regularly what is the latest market rate for domestic cleaning London services or commercial cleaning London services. You could be paying a higher price than the market rates and you will not come to know of such things unless you make a comparison. When you notice that you have been paying a higher price or if you can find a cheaper office cleaning London service provider you should seriously consider switching to a new cleaning company. However, you need to double check whether you cleaning company that you are planning to switch to is a reliable company and a company with good reputation. If you are thinking of switching to a new commercial London cleaning company, then you should consider companies like CitywideCleaning Servicesso that you get the best cleaning services at the right prices.

 

Do not hesitate to switch to a new cleaning company as long as you are going to get better services and better rates. It is worth taking the trouble because your cleaning needs are ongoing needs and as such, you can be saving a considerable amount of money, in the long run, hiring the right service provider.

This article was first published on theCitywide Cleaning Company blog

 

Author Bio – Annie Goddard

Annie joins Citywide Ventures Ltd (trading as Citywide Cleaning Services) as a Marketing Director in 2006. With over 20 years experience in marketing, training and recruitment, Annie has been a welcome addition to the Citywide Team. Citywide Cleaning Services is one of the fastest growing Office Cleaning Companies in London. For more information about their services, please visit www.citywidecleaning.co.uk