Commercial and Office Cleaning – Terms & Conditions 


1.1 In this Conditions:

“the Company” means Citywide Cleaning Services

“the Customer” means the person or company who purchase the Services or Goods

“the Service” means any service Citywide Cleaning Services supplies to the Customer under the Contract.

“the Quotation” means the Company’s written quotation for the services or goods supply.

“the Agreement” means the contract for the provision of Service made between the Company and the Customer, including these Conditions

“the Goods” means any items, units, equipment or other goods which Citywide Cleaning Services supplies to the Customer under, or relating to an Agreement.



2.1 These Conditions apply to all contracts for the supply of services or goods entered into by the Company. Neither the Customer nor the Company shall be bound by any variation or waiver of the Contract, except as agreed by both parties in writing and signed on their behalf.



3.1 Any quote is valid for three months. The three months period commences from the date of the quotation. Quotations accepted after this period may require re-quoting.



4.1 Each separate agreement for cleaning, pest control or supplies runs from the date that you:
(i) signed it;
(ii) sent it via e-mail
If none of these apply to you, the agreement starts when you start taking the service or supply.

4.2 The Customer’s request or order for services and/or goods is accepted by Citywide Cleaning Services when all credits checks have been completed satisfactorily in accordance with condition 4.3.

4.3 Citywide Cleaning Services’s acceptance and formation of the Agreement is conditional upon satisfactory credit checks on the Customer, its directors, partners or principals as Citywide Cleaning Services considers necessary. If such credit checks are not to Citywide Cleaning Services’s satisfaction, Citywide Cleaning Services reserves the right to request advance payment prior to installation. If payment is not received the installation will not proceed and the Agreement will be canceled/ rejected (without liability).



5.1 Cleaning/Pest Control/ Periodical Service Agreement – One-year minimum agreement. Three months notice required in writing prior to the anniversary date or at the end of any subsequent term, otherwise, agreement will be extended for a further one year. In the events the Customer fails to provide notice in accordance within his condition, condition 7.1.2 shall apply.



6.1 All invoices to be paid in advance within 30 days from the date of the invoice.

6.2 If the Customer fail to make payments Citywide Cleaning Services reserves the right (without prejudice to its other right and remedies) to charge interest on all sums remaining unpaid after the due date, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at the rate the of 8% over the current Bank of England base rate together with late payment charges as set out in the Act. (A part of the month being treated as a full month for the purposes of calculating interest.)

6.3 (without being in breach to the Customer) Citywide Cleaning Services reserves the right to suspend services if invoices are not paid by the due date. Services will be restored immediately after receiving outstanding payment amount in full. During the suspension, charges will continue to be applied as usual.



7.1 In the event the Customer terminates the Agreement during the initial term pursuant to conditions 5.1 the Customer shall pay to Citywide Cleaning Services:

7.1.1 All amounts due to that would have been payable under the agreed minimum term of the contract if the contract is canceled before the end of the agreed period. If the agreement is for a variable quantity of goods/services the amount payable in will be calculated at 70% of the average (calculated over the last 6 months)

7.1.2 In the events the Customer terminates the Agreement after the Initial term and fail to give notice or adequate notice in accordance with condition 5.1 the Customer shall pay forthwith to Citywide Cleaning Services all amounts due and that would have been payable under the Agreement.

7.2 Upon termination of this Agreement howsoever arising:

7.2.1 All Goods remain the property of Citywide Cleaning unless bought outright, and will be collected at the end of an Agreement



8.1 The Company shall carry out with reasonable skill and care the Services for the Customer as described in the Quotation and in the accompanying specification if supplied

8.2 In respect of Cleaning Agreement only;

8.2.1 Citywide Cleaning reserve the right to charge for the additional service provide on bank holidays. Monthly invoices are not reduced for shutdowns over holiday periods e.g. Easter, Christmas and New Year;

8.2.2 One off customer requests for additional duties will be subject to an extra charge to cover the additional cleaner(s) and management time. Cost ex vat: 1st hour £25.00 2nd and subsequent hours £15.00 only;

8.2.3 A duplicate set of keys is required in case of emergencies and illness.



9.1 The price for the Service/Goods shall be the price set out in the Agreement and is exclusive of any value added tax which shall be added to the sum in the quotation.

9.2 Citywide Cleaning Services reserves the right, to amend Agreement price of the Goods and/or Services to reflect any increase in the cost to the Supplier which is due to any factor beyond the control of the Supplier (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods and services which are requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate information or instructions.

9.2.1In respect of Cleaning/Pest/Periodicals Agreement

(i) by giving written notice to Customer prices are adjusted on annual basis in October